The Importance of Trust in the Catering Equipment Hire Industry: Part 1 

You might have looked at the title of this blog and thought to yourself that trust can’t really be that important when it comes to catering equipment hire. After all, you’re just having catering equipment dropped off and collected, right? However, as anyone who’s managed an event knows, there’s far more to it than that! 

In fact, in the catering equipment hire industry, trust becomes even more important because so much hinges on the reliability, quality, punctuality and even the safety of the equipment hired. For us here at Plato Catering Equipment hire, trust hasn’t just been a vague goal, it’s been a core value that we’ve built much of our business and connections around. 

Longevity that speaks volumes 

Staying in business for 25 years is definitely no small feat, especially in an industry that is as fast paced and high stakes as event planning. We’ve seen a lot of competitors come and go over the years, with statistics show that nearly 80% of businesses don’t make it past their first five years, and as time goes on, that number only goes up. The challenges are real, and the COVID-19 pandemic was a particularly tough time for our industry, with many businesses sadly unable to slog their way through. 

But here we are. For us, our longevity is more than just a milestone; it’s a huge point of pride. We’re still here because of our team’s hard work and our commitment to providing high quality, reliable ‘event ready’ equipment for every event, every time. These 25 years are a reflection of the trust our clients have placed in us, year after year, and we’re very grateful for it. 

Quality that you can count on 

When planning an event, there really is no room for error. This is especially true when it comes to catering equipment as one missing or malfunctioning piece of kit can throw off an entire event schedule, causing unnecessary stress and, in some cases, disappointment for everyone involved. Our clients trust us because they know that when they hire from us, they’re getting equipment that works and is ready for the demands of the event.  

We’ve spent years investing in high-quality pieces that are up to the task of regular use at large scale events. Plus, our team meticulously inspects and maintains each item to ensure everything functions perfectly – you can find out more about our equipment cleaning and preparation processes here! When hiring equipment from Plato, you can be safe in the knowledge that any electrical equipment is PAT tested before it’s hired out. Plato is also a member of the SafeHire Certification Scheme, which means we have a proven competence in safety, health, environment, and quality. This ensures you’ll receive the highest possible quality of service and catering equipment hire.  

This ongoing commitment means that our clients don’t have to worry about whether the equipment will perform as needed. They know it will, and that’s something we’ve built through years of excellent service and quality control. 

Experience you can’t replicate 

Experience is one of those things that can’t be faked or bought; you’ve actually got to experience it (obviously!) to know what you’re talking about. Being in business for 25 years means we’ve truly seen it all. We’ve worked through huge and busy events, handled last-minute changes, and met incredibly tight deadlines. This wealth of experience means that we know how to handle the unexpected with calm and professionalism, ensuring our clients’ events run as smoothly as possible. 

We also understand the specific needs of various types of events, putting us in a great position to help out and advise our customers. Whether it’s a large outdoor festival, a high-end wedding, or a corporate gathering, we know which equipment best suits each setting. We don’t just supply items; we guide our clients on the best solutions for them based on our years of experience. 

Dependable logistics 

Logistics are often where trust is tested the most. Delivering all required equipment on time, to the right location, and in excellent condition is no small task, especially when events require precise timing and coordination. We know that missing items or delayed deliveries can lead to panic, so we’ve built our logistics processes with that in mind. 

Our 25-year track record has allowed us to carefully create and perfect every step of our processes, from planning to packing to transportation, ensuring that everything arrives just as it should. Our clients can relax, knowing that the equipment will be where they need it, when they need it, allowing them to focus on the event itself rather than pulling their hair out over equipment deliveries. Want to know a bit more about our logistics processes? Then you’re in luck as we’ve got a whole blog where we talk about our delivery logistics indepth! 

Final thoughts  

Stay tuned for part 2 where we’ll be talking about the relationships we’ve built with venues, our Safehire accreditation, and how these factors contribute to the trust we’re continuing to build within the industry! 

Need catering equipment hire for your next event? It’s easy to get a quote via our website but if you need some extra assistance please contact our friendly team today!